Request for Information

Live Chat, RFI IT-2020-72-RB

  • Status
    Archived
  • Archived
    2020
  • ID#
    RFI IT-2020-72-RB

Description

Update: September 15, 2020
Questions and Answers


The Judicial Branch of California (Judicial Council), via its administrative office, seeks a Live Chat product that can allow Self-help website visitors to communicate with staff in real time.

This Request for Information (RFI) seeks to identify entities and institutions that can partner with the branch and revolutionize the self-help service landscape through chat technology for those who choose to represent themselves in court.

Questions regarding this RFP should be directed to solicitations@jud.ca.gov and must be received no later than 12 PM PST September 9, 2020. Hard copy proposals must be delivered to:

Attention: Bid Desk via solicitations@jud.ca.gov
RFI NUMBER: IT-2020-72-RB
Judicial Council of California
455 Golden Gate Avenue, 6th Floor
San Francisco, CA 94102-3688

Further details regarding the solicitation are set forth in the RFP and related documents are provided below.

IT-2020-72-RB Request For Information

Attachment 1 - Proposer Response

Attachment 2 - Business and Technical Requirements

Attachments

Disclaimer

The Judicial Council, as a public entity, prohibits direct contact with any Council personnel during the solicitation process in order to maintain fairness and equality to all proposers. Proposers are specifically directed NOT to contact any judicial branch entity personnel or consultants for meetings, conferences, or discussions that are related to the solicitation at any time between release of the solicitation and any award and execution of a contract. Unauthorized contact with any judicial branch entity personnel or consultants may be cause for rejection of the Proposer’s proposal.