Managed Services Service Desk Support

Description

The Judicial Council of California (JCC), chaired by the Chief Justice of California, is the policy-making entity of the California judicial branch. The California Constitution directs the JCC to improve the administration of justice by surveying judicial business, recommending improvements to the courts, and making recommendations annually to the governor and the legislature. The JCC also adopts rules for court administration, practice, and procedure, and performs other functions prescribed by law. The JCC Information Technology Office (JCC IT) coordinates court technology initiatives statewide and supports coordination throughout the Judicial Branch; manages centralized statewide technology projects; and optimizes the scope and accessibility of accurate state-wide judicial information.

The JCC seeks information technology (IT) operational managed services support to address the evolving IT needs of the JCC. Accordingly, this RFP seeks proposals from interested vendors that can provide managed services service desk support by meeting the needs identified. The goal of this RFP is to establish an agreement for an initial three (3) year term, with three (3) additional consecutive one-year option terms for a potential maximum term of six (6) years. The initial term of the Agreement is anticipated to cover the period of 2/1/2024 through 1/31/2027 (estimated). Each of the option terms may only be exercised at the JCC’s sole discretion.

Questions regarding this RFP should be directed to solicitations@jud.ca.gov and must be received no later than 1pm PST, January 17, 2024. Proposals must be submitted in accordance to the instructions in the RFP.

PROPOSALS DUE: NO LATER THAN 1:00 P.M. PACIFIC TIME ON 1/29/2024. Further details regarding the solicitation are set forth in the RFP and related documents are provided below.