Request for Proposal

Web-Based Hosted Call Center Application, FS-2018-15-RP

  • Status
    Archived
  • Archived
    2018
  • ID#
    FS-2018-15-RP

Description

Update: December 20, 2018
Notice of Intent to Award


Update: December 10, 2018
Notice of Revised Schedule of Events
RFP Revised


Update: November 1, 2018
Answer to Questions
RFP Revision 1
Notice of Revised Schedule of Events


The Judicial Council seeks proposals from qualified firms ("Proposers") with expertise in all phases of servicing a web-based hosted call center application for public buildings ("Proposals"). Proposers should submit their proposals to the Judicial Council in order to receive consideration under the Request for Proposals ("RFP"). It is anticipated that an agreement will be issued to a single Proposer under this RFP.

Hard copy proposals must be delivered to:

Judicial Council of California
Attn: Lenore Fraga-Roberts, RFP No. FS-2018-15-RP
Branch Accounting and Procurement
455 Golden Gate Avenue, 6th Floor
San Francisco, CA 94102

Further details regarding the requirements of the RFP and due dates for the Technical and Cost Proposals, and attachments thereto, are set forth in the RFP. The RFP and related attachments are posted on this webpage. Proposers are advised to check this RFP’s webpage on a regular basis for any updates to the RFP language or change to the Timeline.

Request for Proposals

Attachment 1 – Administrative Rules Governing RFPs

Attachment 2 – Sample Standard Agreement

Attachment 3 – Acceptance of Terms and Conditions

Attachment 4 – General Certifications Form

Attachment 5 – Darfur Certification Act

Attachment 6 – Small Business Declaration

Attachment 7 - Payee Record Data Form

Attachment 8 – Cost Worksheet and Actual Usage Data Worksheet

Attachment 9 – Question Submittal Form

Attachments

Disclaimer

The Judicial Council, as a public entity, prohibits direct contact with any Council personnel during the solicitation process in order to maintain fairness and equality to all proposers. Proposers are specifically directed NOT to contact any judicial branch entity personnel or consultants for meetings, conferences, or discussions that are related to the solicitation at any time between release of the solicitation and any award and execution of a contract. Unauthorized contact with any judicial branch entity personnel or consultants may be cause for rejection of the Proposer’s proposal.